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Ordering
Different billing and shipping addresses
Online fraud has forced us to disable the ability to enter a shipping address different from your credit card statement billing address. You may, however, enter the desired shipping address in one of the customer comment fields during checkout. Once we can verify and approve the secondary address, we will process your order.
Please be sure that all of your information is correctly entered - email, phone #, crv # etc... as the billing information on record with your credit card company must match exactly for the charge to be approved.
Credit Cards
We accept MasterCard, Visa, American Express and Discover.
Please note that "RETAIL WEBS LLC" will be listed as the Merchant on your credit card statement for all purchase transactions made at www.PondSupply.com.
Checks, Money Orders, Cashiers Checks
Due to fraud and security concerns, we no longer accept Checks, Money Orders or Cashiers Checks.
Tax
We only collect sales tax to orders shipped to Idaho.
Canada
We would love to sell our products in Canada, but the shipping regulations have become so ridiculous that we have given up and no longer accept orders from outside the U.S.
Prior to Finalizing Order
Please be 100% certain of your purchase BEFORE finalizing your order.
PLEASE NOTE: In keeping with industry and manufacturer's policies, please be aware that not all products are returnable.
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Pricing & Promotions
Pricing
All prices on pondsupply.com are in U.S. dollars. Prices, inventory, availability and packaging are subject to change without notice. We reserve the right to limit sales, including the right to refuse sales to re-sellers.
Errors and Corrections
Although we try to keep the website updated with the most up to date product information and availability, errors do happen. We are not responsible for pricing or description errors on our website. If prior to processing an order item is determined to be incorrectly priced or described (including shipping cost errors), the customer will be contacted with a price update and alternate ordering options. In an effort to avoid unnecessary delays in fulfillment, we do reserve the right to make like item substitutions in the event an item ordered is unexpectedly out of stock.
Promotions
Promotional items include any free item/gifts you receive with your order. Promotional items are only available on certain items, where stated. These promotions may be changed or revoked at any time. Promotional items may be shipped separately from your order via a different carrier or method of shipment. If you are returning your order, promotional items must also be returned.
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Shipping & Delivery
Shipping Charges
Shipping rates are determined by the size and weight of the items. When placing an order you will be asked for your zip code - which will calculate and display shipping charges.
Delivery Time
The time to allow for delivery depends on the shipping method and distance to your home. Our goal is for your package to be on its way to you within 48 hours (late Friday or weekend orders may take a little longer to prepare).
P.O. Boxes
UPS and FedEx will not ship packages to P.O. boxes
Oversize Items
Some items (such as large pond kits) must be shipped via truck line. These items usually require additional shipping charges for residential delivery, truck lift gate and/or phone ahead scheduling.
Tracking
When you place an order you will be emailed an order number and a link into our tracking system.
PondSupply Order Status
Just enter your order number and your zip code and you will be able to track your package and correspond with our order desk through the order status interface.
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Privacy and Security
All information that we collect is used to process, ship and communicate with you about your order. We NEVER share your information with anyone else. Our site is scanned daily by HackerSafe, secured by GeoTrust and we are a longtime member of the Better Business Bureau.
Copyright Notice
All content on this site, included but not limited to text, graphics, logos, icons, meta info, source code, video, images or applets is the property of Retail Webs LLC. Any use of said materials is prohibited.
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