Water Garden Supplies including Kits, Pondless Waterfalls, Pumps, Filters and Treatments

 

Gift Certificates

Information_Support

Customer Support Center

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Ordering Pricing & Promotions
Shipping & Delivery Privacy & Security
Gift Certificates Pond & Water Quality Information
 

Can't find the answer to your questions?

then click the email link  email link 

Ordering

Different billing and shipping addresses
Yes, you may order online with different billing and shipping addresses.

Once you place the item that you've chosen into the shopping cart, our server will take you to the checkout screen. Near the bottom of the page of the checkout page, there's a small empty box and next to it is printed: "Use separate shipping address"; once you click that box, the next page will allow you to input both addresses.

Please be sure that all of your information is correctly entered - email, phone #, crv # etc... as that the credit card companies closely scrutinize orders that have a different billing address.

Credit Cards
We accept MasterCard, Visa, American Express and Discover.
Please note that "RETAIL WEBS LLC" will be listed as the Merchant on your credit card statement for all purchase transactions made at www.PondSupply.com.

Checks, Money Orders, Cashiers Checks
Due to fraud and security concerns, we no longer accept Checks, Money Orders or Cashiers Checks.

Tax
We only collect sales tax to orders shipped to Idaho.

Canada
We would love to sell our products in Canada, but the shipping regulations have become so ridiculous that we have given up and no longer accept orders from outside the U.S.

Prior to Finalizing Order
Please be 100% certain of your purchase BEFORE finalizing your order. If you have any questions or concerns about your intended purchase,
please click this email icon  email link 

to submit an email with your detailed questions which we will promptly reply with a comprehensive answer.

****NOTE: In keeping with industry and manufacturer's policies, please be aware that not all products are returnable, so if you have any questions at all regarding your intended purchase, do not hesitate to ask first before submitting your final order.

 

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Pricing & Promotions

Pricing
All prices on pondsupply.com are in U.S. dollars. Prices, inventory, availability and packaging are subject to change without notice. We reserve the right to limit sales, including the right to refuse sales to re-sellers.

Errors and Corrections
Although we try to keep the website updated with the most up to date product information and availability, errors do happen. We are not responsible for pricing or description errors on our website. If prior to processing an order item is determined to be incorrectly priced or described (including shipping cost errors), the customer will be contacted with a price update and alternate ordering options. In an effort to avoid unnecessary delays in fulfillment, we do reserve the right to make like item substitutions in the event an item ordered is unexpectedly out of stock.

Promotions
Promotional items include any free item/gifts you receive with your order. Promotional items are only available on certain items, where stated. These promotions may be changed or revoked at any time. Promotional items may be shipped separately from your order via a different carrier or method of shipment. If you are returning your order, promotional items must also be returned.

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Shipping & Delivery

Shipping Charges
Shipping rates are determined by the size and weight of the items. When placing an order you will be asked for your zip code - which will calculate and display shipping charges.

Delivery Time
The time to allow for delivery depends on the shipping method and distance to your home. Our goal is for your package to be on its way to you within 48 hours (late Friday or weekend orders may take a little longer to prepare).

P.O. Boxes
UPS and FedEx will not ship packages to P.O. boxes

Oversize Items
Some items (such as large pond kits) must be shipped via truck line. These items usually require additional shipping charges for residential delivery, truck lift gate and/or phone ahead scheduling.

Tracking
When you place an order you will be emailed an order number and a link into our tracking system.
PondSupply Order Status

Just enter your order number and your zip code and you will be able to track your package and correspond with our order desk through the order status interface.

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Privacy and Security

All information that we collect is used to process, ship and communicate with you about your order. We NEVER share your information with anyone else. Our site is scanned daily by HackerSafe, secured by GeoTrust and we are a longtime member of the Better Business Bureau.

Copyright Notice

All content on this site, included but not limited to text, graphics, logos, icons, meta info, source code, video, images or applets is the property of Retail Webs LLC. Any use of said materials is prohibited.

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